Frequently Asked Questions
1. How to Buy at Online Store?Visit our home page at http://www.rchobby.com.my OR
You can visit us at our showroom situated at 591, Lorong Sebor, Jalan Kwong Lee Bank, 93450 Kuching, Sarawak. Contact No: 6082-331404 if you are in Kuching City.
2. What is Pre-Order? Why no Price Listing? Why can’t Make Order?Item is out of stock, not ready for immediate pick up OR delivery
3. How to Check Stock Status?
- Step1 - Click on the Item that you are ordering
- Step2 - Check for the stock status whether it is available OR out of stock
4. How to Make Payment?Payment can be either :
- A valid credit card approved by Bank
- Direct cash bank-in / fund transfer to our MBB Bank Account
Account Name R.C HOBBY MARKETING SDN. BHD. (1035350-K) Bank Malayan Banking Berhad Account No. 5-1108-36179-31 Branch Pending Kuching Sarawak
- Buyer can also remit their payment via paypal OR iPay88 ( payment charges will be imposed )
Buyers are required to either fax or e-mail to our finance department of your detail payment transaction if direct cash bank-in was selected in order for us to proceed to deliver your order.
We are dealing on first come first serve basis and depend on stock availability.
The customers are to ensure that any payment they make is the exact amount as in the purchase order. There is no refund to the customers if they pay an extra amount on their purchase.
5. How do I know that My Order/Payment Transaction is confirmed?Our staff will notify buyer via e-mail on the confirmation of order and payment status.
6. What is Parcel Tracking Number?
A Parcel Tracking Number will be e-mailed to buyer after dispatch the order.
If you didn’t receive your parcel tracking number, please call our sales & order department for dispatch details.
7. How long do I Receive My Parcel?Your orders will be handled on daily basis during business working hour
Business Hour Mon - Fri 08:00 to 17:00 Off on Sat , Sun & Public Holiday
Your orders will be processed on a daily basis during business days, Mondays to Fridays. The daily cut-off time for order processing will be at 2pm (Malaysia Time).
Buyers can choose from a list of shipping agents at our online store which you find most suitable.
Remember to contact our friendly staffs who would like to serve you better at:
a. firstname.lastname@example.org OR